| Description |
This course defines conflict and conflict resolution. It identifies conflict sources and their components. It discusses workplace conflicts and identifies problem-solving tools and techniques used to resolve them. Communication skills required in managing and resolving conflict are addressed. |
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| Objectives |
DEFINE conflict and conflict resolution.
IDENTIFY conflict sources and components.
IDENTIFY workplace conflicts.
RECALL how to avoid workplace conflicts.
IDENTIFY problem-solving tools and techniques.
IDENTIFY communication skills required to manage and resolve conflict |
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| Duration |
1 hours |
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| Credit Hours |
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